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  • What is Forex?

    Forex (acronym of Foreign Exchange) is where trading of currencies is prevalent on large platforms in order to improve foreign trades and businesses. This market is the most liquefied financial market filled with large number of investors and speculators. The size of other markets is dwarfish compared to the Forex Market. The most prominent reason for Forex market to be such a success is the requirement to trade currencies and since the market is full of activities, the average turnover it is around $5.3 trillion per day.

  • How does Forex trading work?

    Currencies are at all times traded in pairs, i.e., buying of one currency and selling of the other. These are always cited in pairs such as Euro/US Dollar, US Dollar/Japanese Yen, Great British Pound/US Dollar, and US Dollar/Canadian Dollar. Trading of currencies is from across the world but the main financial centers are Frankfurt, Zurich, Tokyo, Hong Kong, Singapore, Paris, London, New York and Sydney.

  • What are the trading hours of Forex market?

    Forex market is live 24 hours a day for five days of a week. It is necessary that one knows about the trading hours according to the preferred country. This market is an active circle with one market opening and another closing, thus making it awake for the entire 24 hours. Due to the dissimilarities in trading hours, people living at different parts of the globe can easily indulge in trading.

  • Is Forex trading expensive?

    he Forex market is risky in its nature but one can start trading at a mere $500. An increase in leverage, implies that there will be an increase in chances of risk.

  • Where is the central location of Forex market?

    There is no such central location of Forex market because the market is open for 24 hours a day, trading is done globally.

  • Who are the participants in the Forex market?

    Banks have always had an unprecedented upper hand in the Forex market and hence there are a horde of reasons for banks to be involved in Forex. Also, there are several other contributors in the market such as business investors, speculators, governments and financial institutions and hedge funds who regularly appear in parts.

  • How are currency prices determined?

    Prices are marked according to a country’s economic and political settings. The market changes drastically if any particular event commences.

  • Where can I learn Forex trading?

    We have numerous platforms to learn to trade and also partake in it. Our services include webinars, video tutorial, research reports and free training. For more details please visit our FX education system.

  • How do I profit from trading Forex?

    The profit acquired by a client is primarily based on the the skill and discipline of a trader. Furthermore, a trader’s knowledge about utilizing the right price movement and figuring out the ongoing trend. In addition, paying attention to safe amount of margin /deposit keeps the trader safe from unfavourable market conditions.

  • What tools do I need to trade Forex?

    To start with, a trader needs to have a device with a good internet connection, a free demo account or funded live account with XFlow Markets. In addition to this, a proper Forex education is pivotal to optimizing the trader’s income in the Forex market.


  • What is the spread?

    The variance between buying and selling price is called spread in which the first price denotes bid price (how much is being offered for the particular set of currency pairs) and the second is the asked price (how much sellers are demanding for it).

  • What is rollover?

    Forex trading is usually set in pairs and each part of the pair has two different interest rates. Rollover thus becomes the interest paid for holding the position overnight.

  • What is spot/cash market?

    Buying of a financial instrument instantly is called spot trading.

  • What does it mean to have a ‘long’ or ‘short’ position?

    Buying a pair of currencies is termed as “long” position and selling the same is labeled as “short” position. For example- EUR/USD – Buy 100,000 EUR against USD EUR/USD- Sell 100,000 EUR against USD

  • What is slippage and why does it happen?

    The difference between the expected price of a trade and the price at which it is executed. Recurrent changes in spread can lead to slippage while trading stocks.

  • What is margin?

    You will only have to deposit a part of your total funds in Margin Trading.

  • Do you offer STP accounts?

    Yes, we do provide STP accounts with NDD broker ship.

  • What is NDD broker?

    NDD is an acronym for the No Dealing Desk brokers and they fill the gap between client and liquidity providers.

  • Which currencies can I trade via XFlow Markets?

    You can trade in all major currency pairs, metals and currency pairs.

  • What is Forex broker?

    A Forex broker plays the role of an intermediary between you and the market. A Forex broker gives you an opportunity to trade in currencies.

  • What other services does XFlow Markets offer?

    We also provide education trading information along with useful softwares to trade along with webinars, seminars and research reports.

Meta Trader 4

  • MetaTrader 4 terminal is showing the 'Account is disabled' error. What should I do?

    In order to activate your account, you need to have money in your account (in EUR or USD). Please note that this is not necessary in the Demo Account.

  • MetaTrader 4 terminal indicates the ‘Invalid Account’ error. What should I do?

    You must have entered an incorrect login (account number) or incorrect password. If you forgot your password, check your email provided at the beginning of your registration in Trader's Room. On this mail address, you will find an email sent from KSP Markets, in order to confirm your registration. This will also include your login details in it. Please ensure that the password entered is correct and all symbols (lowercase & uppercase) are the same as provided to you during registration. In case of the Demo accounts, the server name must be kairosstrategic-Demo. For real accounts the server name must be kairosstrategic-Live. Also note that the Login for MetaTrader 4 is your account number of M.Standard or M.Pro account. In order to trade, you will need to use the Trader’s password that you have been sent when you opened your account. Your Investor password is a read-only password that will let you view the movement of the markets but will not let you trade. Make sure that your login and Password do not have any spaces or gaps after them or even prior to them.

  • MetaTrader 4 terminal cannot connect to my trading account (‘No connection’ error). What should I do?

    It may be your Internet Service Provider's (ISP) problem, so please check your internet connection. Try to open other pages on the web and if those are also not loading, then it is definitely your ISP’s Fault. Also try disabling your antivirus or firewall as it may block your access to MetaTrader4. Your internet communication ports mb443 and 444 must be open and available to terminal.exe. Application. You can also now completely disable the firewall/antivirus and restart your PC if opening the above ports doesn’t solve your query. Connection to the internet may get through a proxy server; if you are trading from your PC. You can request your proxy server’s details such as IP address, type of proxy and the port from your System Administrator. You now need to enter this data into your MetaTrader 4 terminal ('Tools' menu > Options > Server > Enable proxy server > Proxy).

  • I constantly receive ‘Market Cloud’ error when trying to open orders. What should I do?

    This indicates the possibility that your trading session for the financial instrument hasn’t begun yet. There is a table available where you can check the trading hours for each of the ones you wish to see(for e.g. click on it for details on any particular instrument).

  • MetaTrader 4 terminal indicates the 'Not enough money' error?

    ‘Not enough money’ message is displayed when there is insufficient funds (free margin) available in your trading account for a position. Additionally, check the margin amount required for the particular trading instrument and calculate the standard or hedged margin for all your pre-opened positions. If there isn’t a sustainable amount available for opening a position, close some of your current positions or else you can also solve this by depositing additional funds into your trading account.

  • MetaTrader 4 terminal indicates the 'Trade context busy' error?

    This problem arises when there are connectivity issues with your internet. Please wait for some time and try again. This problem can also come up when your previous order transactions have not been executed and are still in the process or the trading server has not received it yet.

  • I can't find the full history of performed transactions in MetaTrader 4?

    Change to 'Account history' in the 'Terminal' window and select the 'All history' option from the right-click menu to view all your transaction history.

  • How to interpret the Detailed Report?

    Total net profit stands for the financial result of all trades. This parameter denotes the difference between 'Gross profit' and 'Gross loss’. ‘Gross profit’ is the sum of all profitable trades in financial units while ‘Gross loss’ is the sum of all unprofitable trades in monetary units. Another term, which is the ‘Profit factor’ is the ratio between the gross profit and the gross loss in percent. This means that these sums are equal. ‘Expected payoff’ is the mathematical expectancy of profit. The calculation of this parameter is done statistically and showcases the average profit / loss factor of one trade. It can also be considered to show the expected profitability / unprofitability of the next trade. “Absolute drawdown” is the difference between the initial/starting deposit and minimal level below the deposit whereas the “Maximal drawdown” is the largest loss of the local maximum in the currency deposit and in percent of the deposit. “Total trades” is the total amount of trade positions as “Short positions” (won %) stands for the amount of short positions and the profit percentage thereof. On the other side, “long positions” (won %) is the amount of long positions and the profit percentage thereof. “Profit trades” (% of total) is the amount of profitable trade positions and their part of the total trades, in percentage. Loss trades (% of total) displays the amount of unprofitable trade positions and their part of the total trades, in percentage. Now, “Largest profit trade” is the largest profit among all profitable positions and “Largest loss trade” is the largest loss among all unprofitable positions. “Average profit trade” is the average profit value within a trade (sum of profits divided by the amount of profitable trades) and “Average loss trade” is the average loss value within a trade (sum of losses divided by the amount of unprofitable trades). “Maximum consecutive wins” (profit in money) is the longest series of profitable trade positions and the sum of their profits whereas the “Maximum consecutive losses” (loss in money) is the lengthiest series of unprofitable trade positions and the sum of their losses. “Maximal consecutive profit” is the (count of wins), i.e., the maximum profit within one series of profitable trades and the corresponding amount of profitable trades. So, “Maximal consecutive loss” (count of losses) is what the maximal loss within one series of unprofitable trades and the corresponding amount of unprofitable trades. More to that, “Average consecutive wins” stands for average amount of profitable positions in consecutive profitable series and “Average consecutive loss” is for average amount of unprofitable positions in consecutive unprofitable series.

  • What time is shown in the MetaTrader 4 terminal?

    The time indicated on this platform is the EET (GMT+2, during Daylight Savings GMT+3).

  • 'Buy Limit' or 'Take Profit' order that was placed on a Sell position has not been executed, although the price on a chart has reached the order's price. Why?

    Charts are engendered using only Bid prices in MetaTrader while the Sell orders are formed at Ask price (you can view both prices in MetaTrader 4 terminal, 'Market Watch' window). Spread is the difference between these prices mentioned above. Consider this fact before placing pending orders.

  • Why is there no such volume of trade as '0.1' in the MetaTrader 4 'Order' window's drop-down list?

    Starting from 0.01 Lots with an increment of 0.01 Lots every step, you can manually put in any value you want. For e.g, you can fill in '0.12' or '0.03' in the given space.

  • Why aren't all of the available instruments displayed in 'Market Watch' window of MetaTrader 4 terminal?

    If you wish to view the list of available instruments, select the 'Show All Symbols' option from the right-click menu in the 'Market Watch' window. We recommend to repeat this procedure at least once a month, because new contracts are added regularly and some expired contracts (i.e. futures) are taken out from the list.

  • What are the MetaTrader 4 system requirements for PC, Pocket PC or Smartphone?

    The PC version of MetaTrader 4 of the Client Terminal can be operated under the various versions of Microsoft Windows, like Microsoft Windows 95/98/Me/2000/2003/2008/XP/Vista/Seven. MetaTrader 4 Mobile for Pocket PC will require Windows Pocket PC 2002 or higher. MetaTrader4 Mobile for Smartphones can be accessed from Windows Mobile 2003 Smartphone Edition and later versions.

  • What are the IP addresses of KSP Markets trading servers?

    If you have already signed up and opened a real trading account (received your login/password), we recommend that you download and install the Meta Trader 4 terminal from our website. It’s the most convenient way as all addresses of our trading servers have already integrated into the terminal, you need to start the terminal and connect to your trading account. If any other version of MetaTrader 4 terminal has already been installed to your computer, you can use this terminal for further trading on KSP Markets. Create an account or a demo-account directly from it. Please use the following server addresses in order to connect to KSP Markets trading environment. You need to enter any of these addresses in the File > Login [Server] or in Tools > Options [Server] text fields. Servers for real accounts (KSP Markets -Live): kairosstrategic -Real-2 kairosstrategic -Real-3 Servers for demo accounts (kairosstrategic-Demo): kairosstrategic -MT4-Demo

  • What should I do if my internet connection has been lost but I need to open or close a trade?

    We, at KSP Markets place importance on the stability and security of our trading systems, there is always a possibility of errors or failures occurring as internet and other technological systems are subject to malfunctions at any point of time. If such a case arises, KSP Markets urges each customer familiarizes with the additional trading options available, such as installing the trading platform on another laptop / PC or downloading a mobile trading platform application on a tablet / smartphone. In such a situation that AM’s online trading facilities are not functioning or unavailable to the customer, KSP Markets provides a possibility to use (as an emergency measure only) a phone dealing service for the execution of the customer's trading orders. KSP Markets phone dealing service is available on a 24-hour basis from Monday to Friday. The phone service is available only in English, Estonian or Russian. Each customer, who wishes to use the phone dealing service, should be identified by the dealer of KSP Markets. For such purposes, customers must present their Account Number (MetaTrader account opened with AM) and Phone Dealing Password. The customers' orders will be accepted by the dealer only after proper identification.

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XFlow Markets provides an entirely transparent access to the FOREX Market through two powerful trading platforms with excellent execution speed, a 24/5 client support system with no dealing desk involvement.


© 2024 XFlow Markets, All rights reserved.

Risk Warning: Leveraged trading in foreign currency contracts or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances.

You may lose more than you invest. Information on this website is general in nature. We recommend that you seek independent financial advice and ensure you fully understand the risks involved before trading. Trading through an online platform carries additional risks.


XFlow Markets INC is incorporated in Saint Lucia with registration no. 2023/C088 governed by the Companies Act, Cap 13.01 of the revised laws of Saint Lucia.

XFlow Markets does not offer Contracts for Difference to residents of certain jurisdictions including the Belgium, Iran, Canada, North Korea, the USA, Cuba, Syria and FATF Black Listed Countries.

Telephone number: UAE: +971 563104053 Working hours: 7:00 AM - 5:00 PM (GMT+0)

XFlow Markets does not offer any fixed returns & guaranteed profits. Forex and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Your capital is at risk. Please consider our Risk Disclosure.

XFlow Markets does not guarantee any returns or profits. Your capital is at risk. Leveraged products may not be suitable for everyone. Please consider our Risk Disclosure.