MetaTrader 4 FAQ's

• MetaTrader 4 terminal indicates the 'Account is disabled' error. What should I do?

  Certain amount of money must be deposited to your account (in EUR or USD) for trading in order to activate your account. There is no such requirement for Demo account activation. Contest accounts are activated at the beginning of the account.

• Why there is no such volume of trade as '0.1' in the MetaTrader 4 'Order' window's drop-down list?

  Starting from 0.01 Lots and with the incremental step of 0.01 Lots you can manually input any value you want. For example, you can input ‘0.12’ or ‘0.03’.

• 'Buy Limit' or 'Take Profit' order that was placed on a Sell position has not been executed, although the price on a chart has reached the order's price. Why?

  Charts are generated using only Bid prices in MetaTrader4 while Sell orders are implemented at Ask price (you can see the both prices in MetaTrader 4 terminal, ‘Market Watch’ window). Spread is the difference between these prices. Please take this fact into consideration when placing pending orders.

• What time is shown in the MetaTrader 4 terminal?

  The trading platform indicates the EET (GMT+2, during Daylight Savings GMT+3).

• I can't find the full history of performed transactions in MetaTrader 4.

  Please switch over to ‘Account history’ tab in the ‘Terminal’ window and select the ‘All history’ option from the right-click menu to view your transaction history.

• MetaTrader 4 terminal indicates the 'Trade context busy' error.

  This problem takes place when there are some connectivity issues with your internet. You can wait for some time and try again or else the other issue may be that your previous order transactions weren’t executed and are still in the process of being executed or the trading server hasn’t received it yet.

• MetaTrader 4 terminal indicates the 'Not enough money' error.

  ‘Not enough money’ message gets displayed when there aren’t sufficient funds (free margin) available in your trading account for opening a position. Further check the margin amount required for particular trading instrument and calculate the standard or hedged margin for all your opened positions. If you notice that there isn’t any adequate amount available for opening a position, close some of your current positions or deposit additional funds to your trading account.